Goldfinch Hotels India, a part of MRG Group, is committed to protecting the privacy and confidentiality of our guests, customers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Booking Information: Payment details, booking history, and preferences.
• Identification Data: Passport or ID number, where required for verification purposes.
• Usage Data: Information on how you use our website, such as pages visited and time spent on the site.
• Device Information: IP address, browser type, and operating system.

2. How We Use Your Information

The personal information we collect may be used for:

• Processing bookings, reservations, and payments.
• Improving our services based on user preferences.
• Communicating updates regarding your stay, promotions, or new services.
• Conducting customer surveys to enhance the guest experience.
• Complying with legal requirements or government regulations.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to collect non-personal data for website performance analysis and user experience improvement. You may control cookie settings through your browser, but disabling cookies may limit some functionalities of our website.

4. Data Sharing and Disclosure

We may share your personal information:

• With Service Providers: Third-party vendors assisting in providing services, such as payment processing or customer support.
• As Required by Law: To comply with legal obligations, respond to court orders, or protect our legal rights.
• For Business Transactions: In the event of mergers, acquisitions, or corporate restructuring, your information may be transferred as part of the business assets.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or destruction. This includes encryption, secure servers, and access control protocols.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.

7. Your Rights

As a user, you have the right to:

• Access and update your personal information.
• Request the deletion of your data, subject to legal and operational requirements.
• Opt-out of marketing communications at any time.
• Withdraw consent for data processing where applicable.

8. Third-Party Links

Our website may contain links to external websites. Goldfinch Hotels India is not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies separately.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we become aware that a child’s data has been collected without parental consent, we will take steps to delete such information.

10. Changes to the Privacy Policy

Goldfinch Hotels India reserves the right to update this Privacy Policy at any time. We will notify users of significant changes through our website or via email where appropriate.

11. Contact Us

For questions or concerns regarding this Privacy Policy, or to exercise your data rights, please contact us at:

Goldfinch Hotels
Email:cateringsales@groupmrg.com
Phone: +91 96069 63988
Address: 32/3, Crescent Road, High Grounds,
Off Race Course Road, Bengaluru – 560 001